Q: Does your retail store have all the things I see online in the store?
A: No. Unfortunately not everything you see online is in stock in the store. Just call us and we'd be happy to check for you. 800-347-8856
Q: Do I have to use a Corporate or Business credit card to get the Free Freight Promotion?
A: No. The type of credit card used does not matter.
Q: What if my business is out of my home?
A: This is ok. Be sure to list your business name in the Ship To address.
Q: Are the Dickies products I see at Wal-Mart the same as I would get from Minnesota Workwear?
A: Most Dickies garments sold at Wal-Mart and other big box retailers are manufactured under the Genuine Dickies label. Genuine Dickies products are not the same garment line or Dickies brand label that is offered in the Dickies Occupational Wear. All Occupational Wear products are designed specifically for industrial laundries and Uniform Dealers in addition to being built for maximum durability.
Q: Does Dickies Medical qualify for Free Shipping to Business Promotion?
A: No. But you can get Free Shipping on ANY PRODUCT we sell by ordering over $97.
Q: Can I use more than one coupon on the same order?
A: We only allow one coupon per order.
Q: Are these prices wholesale?
A: Yes. These are net, wholesale prices.
Q: What is the best way to reach you?
A: For the fastest response, email us at [email protected]
A: We do not provide coupons at the coupon sites you may find online. The only way to get a coupon is directly through Minnesota Workwear. We regularly send them out to those that subscribe to our newsletter.
Q: Can I get a 'better price'?
A: We do offer better pricing & program pricing in some circumstances. Please give us a call (800-347-8856) or email ([email protected]). We'd be happy to get you a quote right away. This usually starts around 50 pcs.
Q: Are these prices ASI Industry coded?
Q: What does it mean for an item to be on backorder?
A: Items that are on backorder are items that are normally stocked, but may be low on stock or out of stock at the time of order. Items will return to stock shortly. Your back ordered item, when available.
Q: Why didn't the web site tell me the item was backordered before I purchased it?
A: We do apologize. Thousands of orders are processed each day, while this is no excuse, regrettably backorders do happen. Since we are a national distributor for all our suppliers, when a backorder occurs, it is a National Backorder. Meaning the manufacturer of the item is also out of stock on that item. There are two most likely reasons for this. If the quantity of the item you selected is low and multiple orders come in for the same item that exceed our current stock, then a backorder occurs. Other parts of your order are processed and shipped to you with a packing list that indicates a backorder on that item.
Also, our computer inventory levels may not match our actually inventory levels in the warehouse. It doesn't happen all the time, but to be honest we make a few mistakes from time to time. For example, if our inventory system indicates one case of 100 shirts, size medium royal blue. We should have enough to fill your order, but suppose when the order is actually pulled to be shipped our warehouse discovers the wrong size or color are actually in that box and not the size that you need. A backorder will then occur. We will ship your other items now and when the backordered item is available it will ship.
Q: Can I Cancel a Backordered Item?
A: Yes, provided the item has not shipped yet, we will be happy to cancel any backorder. Please contact on of our customer service representatives. All cancellations require confirmation from our customer service department at 800-347-8856. We must tell you that the order has been cancelled.
Q: Why isn't my tracking # isn't working?
A: Your order may have been assigned a tracking number and is waiting to be picked up by FedEx or UPS. Therefore, until the carrier (FedEx or UPS) picks up the shipment at the end of the day your tracking number may not register.
Q: I've written to customer support, but I haven't received a response! Why?
A: There could be several reasons for this, however the most common may be your email spam filter settings. Many email programs have spam filters that mistake our emails or email order receipts as spam. This is especially true if you use AOL, Earth Link, Hot mail, MSN, Yahoo, or any other internet based email program with a spam filter, please check your junk mail folders and trash folder! If you have emailed over the weekend or on a holiday, also please allow for extra time before you will receive your response. Please check our Email Filter Setting Page for further assistance.
Embroidery / Custom Logos
Q: How do I place an order with embroidery on your web site?
Simply email us the logo you want to embroider and we will promptly email you back a quote.
If you need help with a logo design.....give us a call.
Q: Can I get our company logo embroidered on one of your shirts or jackets?
A: Yes, We can digitize your logo and embroidery it onto any garment that we sell.
Q: Why do you need to digitize my logo, can't you use a simple jpeg, gif, or image file?
A: No, you cannot. Before any design can be embroidered, it needs to be converted into a special format that is accepted and readable by the computerized embroidery machine. This digitized file basically tells the embroidery machine where, how, and which colors to use while stitching the logo. Our digitizers have years of experience to provide you with a great looking logo.
Q: Do you charge to digitize my custom logo?
A: Yes, A one time non-refundable set up fee will be charged to digitize your logo into a special sewing machine file. A sew-off sample will be created and emailed to you in approximately 3 days for your approval or suggested changes. We want your logo to be perfect! Once the final version of the logo embroidery has been approved by you, it will be assigned a number and remain in our files for future orders. Remember that once the logo has been approved it cannot be changed.
Q: So, How much will the cost to digitize my logo?
It depends on how many stitches are in your logo. Simply email us your logo and we will respond within a day with a price.
Q: What if I don't like the way you digitized our logo?
A: We will redo it until we get it exactly how you want it. Our digitizers have years of experience to provide you with a great looking logo. We want you to be totally satisfied with your embroidery. Bottom Line, If you don't like it, you don't pay for it.
Q: Do you accept Pay Pal as a payment method?
A: Yes. We accept Pay Pal as a payment method for those not wishing to use a credit card.
Q: What forms of payment do you accept?
A: We accept American Express, Discover, Master Card, Visa Credit Cards, Most Debit Cards, and PayPal. Also paper checks and money orders with conditions. In addition, Government, School/University, and Corporate Purchase Orders are accepted. Credit approval is required prior to accepting the first purchase order.
Q: Can I send you a check?
A: Yes, Customers may also pay via paper check or money order using our mail order option. All checks require a 10 day hold before the order will ship. No hold is required on Money Orders or Cashiers Checks upon bank verification.
Q: Is it safe to purchase online with my Credit or Debit Card?
A: Absolutely. Our secure servers keep your data safe. We use the industry-standard secure software technology, Secure Sockets Layer (SSL), to ensure that the information you enter on your online order is transmitted securely from your web browser to our facilities. The SSL software encrypts your order information to prevent the decoding and misuse of your information by unauthorized individuals. Credit card information is removed upon completion of the online credit card approval process. Credit card information is NOT kept on our internet servers.
Q: Why do I see two Credit or Debit Card transactions, when I check my bank account online?
A: We apologize for that however; we have NOT taken money twice from your charge or debit card for this transaction. The second charge you see is an authorization done at the time you place your order. These authorizations are done automatically when you placed the order, to make sure the card is valid. A hotel or restaurant would do the same make sure the card is valid and not stolen or out of date.
Credit cards will usually remove the charge in 24-48 hours however, some charge cards and most debit cards can hold the authorization for up to 2 weeks. If you call your bank they can explain it much better than we can. If your billing statement happened to close and be sent to you while the authorization was on the card the paper statement will show this as a charge however, if you call your bank or credit card company they will be able to help you and show that the charge is no longer on the card as it was only an authorization.
Q: Do you accept International Credit or Debit Cards?
A: NO. We do NOT accept international credit cards. Credit cards must have a valid billing address within the United States of America.
Returns / Exchanges / Cancellations
Q: What is your return /exchange policy?
A: Our customers have a 30 day return / exchange policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. Please visit our Returns Page for complete return instructions.
Q: How do I return items from my order?
A: Before you return or exchange any item for any reason - You must first contact us for a Return Authorization Number (RMA) which is required for all returns or exchanges, and shipping instructions. If you are not satisfied with the products for any reason return them within 30 days for refund or exchange, less shipping charges. Click here to download our Return Form.
Q: Can I return embroidered items?
A: Sorry but embroidered or altered garments can NOT be returned or exchanged unless defective or embroidered wrong by us. Garments with any spelling errors that were made by the customer will NOT be accepted for return or exchange. If we made the mistake, we will exchange and reprocess the order promptly.
Q: When will I receive a credit or refund for an item(s) returned?
A: Once your garments are received, returns are promptly processed and refunded to you minus the shipping charges, through the method of payment from the original order. If your order was paid for via credit card, your refund will be credited back to the credit card used for the original order. Banks may take up to 7-10 business days for your credit to appear on your billing statement. If your order was paid for via check or money order, a refund will be given to you via check. If you have any concerns please telephone one of our customer service representatives at 800-347-8856 during normal business hours.
Also, if you have sent your return to any address other than our authorized return location in Minneapolis, MN we cannot guarantee that your return will be received or credited. For more detailed information, please read our return policy.
Q: I just placed my order, but I need to make a change to it. How can I do that?
A: We apologize, but we may be unable to make any changes to orders once they have been placed. Due to the speed at which orders are processed, in some cases only minutes after placing your order, its being packed for shipment. Call us at 800-347-8856 for assistance. For more detailed information, please read our return policy.
Q: I changed my mind, can I cancel my order?
A: We apologize, but we are unable to cancel orders once they have been placed. We are happy to accept your return or exchange once you receive your items. Please consult our return policy . The exception to this is if you are informed that you have items on backorder. We will be happy to cancel any backorder provided the items have not yet shipped.
Q: How much does shipping cost?
A: Orders $97 and over Ship FREE UPS Ground to the continental USA. Orders under $97 ship $8.49 for ground.
Q: Why can't you ship Dickies outside the USA?
A: This is strictly regulated by Dickies. We are authorized to only ship to locations within the United States.
Q: How long until I receive my Order?
A: UPS Ground: We ship very fast. Most orders arrive within a few days but UPS ground can take up to 7 days for delivery, depending on how far your address is away from one of our eight warehouses spread throughout the United States.
2nd Day Air: Selecting 2nd Day Select does NOT mean you will receive your order two days after the order is placed. Rather, you will receive your order within 2 business days, once the order has shipped. Excluding weekends and holidays. 3 Day Select: (3 Day Select is twice as fast as Ground) Selecting
3 Day Select does NOT mean you will receive your order three days after the order is placed. Rather, you will receive your order within 3 business days, once the order has shipped. Excluding weekends and holidays.
Q: How can I track or check the status of my Order?
A: Customers who wish to check on the status of their order may e-mail us at [email protected] or call 800-347-8856 during operating hours and request the status of their order. If possible, please have the order number readily available as this may expedite the checking of the status of your order.
Q: Do you offer Saturday Delivery?
A: Sorry, we do not offer Saturday delivery.
Q: I ordered using UPS 2nd Day Air. 2 days have passed and I still don't have my package. Why?
A: UPS 2nd Day Air refers only to the shipping method once your order actually ships and not that you will have it in 2 days from the moment you placed the order. Saturday and Sunday are not counted as part of the 2 day delivery. Customers who wish to check on the status of their order may e-mail us at: [email protected] or call 800-347-8856 during operating hours, Monday - Friday, and request the status of their order. No deliveries on weekends and holidays.
Q: I ordered using UPS 3 Day. More than 3 days have passed and I still don't have my package. Why?
A: UPS 3 Day Select refers only to the shipping method once your order actually ships and not that you will have it in 3 days. Saturday and Sunday are not counted as part of the 3 days. Customers who wish to check on the status of their order may e-mail us at: [email protected] or call 800-347-8856 during operating hours, Monday - Friday, and request the status of their order. No deliveries on weekends and holidays.
Q: I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?
A: We make every effort to ship your entire order at the same time. However, if an item is backordered, we don't want to hold up your entire order. So, we send you the in-stock products right away. We ship the backordered products as soon as they arrive. We will try to email you as soon as possible when we find out that an item is on backorder. You will not be charged extra for shipping back ordered items.
Q: Will you ship to my PO box or Military APO/FPO address?
A: We love our Military and do our best to ship to Military stations whenever possible.
Q: Do you ship outside of the United States?
A: Unfortunately, we do not ship outside of the United States at this time.
Q: Can I use my UPS shipper number?
A: Our online ordering does not allow for that feature at this time.